Candelabro japonés de seda Wabi-Sabi | Lámpara colgante suave

Where do you ship?

We ship worldwide—free shipping at checkout.

How long does delivery take?

Most orders arrive within 5–15 working days, depending on destination and local courier services.

How do I track my order?

After dispatch, you’ll receive a tracking link by email or SMS. Tracking updates may take up to 24–48 hours to appear.

Do you offer express shipping?

Express options may be available for select regions. If offered, the option will appear at checkout.

Do you accept returns?

Yes. We offer a 14-day return policy for unused items in their original packaging.

How do I start a return or exchange?

Email our support team with your order number and reason for return. We will provide return instructions.

What if my item arrives damaged or faulty?

Report damage within 48 hours of delivery with photos. We will arrange a replacement or refund.

Click Here > Returns & Refunds

Can I change or cancel my order after purchase?

Changes can be made within 12 hours of purchase. After this window, orders may already be processing.

What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment providers displayed at checkout.

My order shows as delivered, but I haven't received it. What should I do?

Check with neighbours, building management, or your local courier first. If you still cannot locate it, contact us, and we will assist.

Are your humidifiers and diffusers safe to use?

Yes. All electrical products are certified to appropriate CE, RoHS, or equivalent standards for home safety.

Can I use essential oils in your humidifiers?

Only models marked as “Aromatherapy Compatible” support essential oils. Please check the product description before use.

How do I clean my diffuser or humidifier?

Empty the tank daily, wipe with a soft cloth, and perform a weekly deep clean using a mild vinegar solution to prevent buildup.

Do your wall art prints come framed?

Most prints are unframed unless otherwise stated. Product pages specify the available framing options.

Do I need an account to place an order?

No. You can check out as a guest or create an account to access order history and faster checkout.

How can I contact customer support?

You can reach us via our contact page or by email. We typically respond within 24 hours on business days.